IS-BE Shipping & Returns Policy
Effective Date: [April 30, 2025]
Thank you for choosing IS‑BE. Below you will find everything you need to know about how we process, ship, and handle returns or issues with your order.
1. Order ProcessingSame‑Day Cut‑Off: Orders placed before 12:00 p.m. Pacific Time (Mon–Fri) are typically processed the same day; orders after the cut‑off or on weekends/holidays ship the next business day.Fulfilment Location: All cans leave our 3PL warehouse in Salt Lake City, UT. Transit times begin once the carrier has scanned the parcel.
2. Shipping Methods & RatesServiceEstimated Transit*CostStandard Ground (UPS/USPS)3–7 business daysFlat $6.95 or FREE on orders $60+Expedited (UPS 2‑Day)2 business daysCalculated at checkoutLocal Pickup (LA pop‑ups only)Same dayFree – schedule via email*Estimates exclude processing time and may vary during peak seasons or severe weather.Shipping AreaWe currently ship to the contiguous United States. We do not ship to P.O. boxes, APO/FPO, Alaska, Hawai‘i, or international destinations—yet.
3. Tracking & DeliveryA tracking link is emailed as soon as your label is created. Please allow up to 24 hrs for the first scan to appear.Risk of Loss: Title transfers to you upon delivery to the carrier. See Section 6 if a package is lost or damaged.
4. Changes & CancellationsIf you need to change the delivery address or cancel an order, email support@drinkisbe.com within 30 minutes of purchase. We will do our best, but once an order is fulfilled it cannot be modified or recalled.
5.Returns & RefundsBecause IS‑BE is a perishable beverage, all sales are final.
We do, however, stand behind our product quality.
Damaged or Defective ItemsIf your cans arrive dented, leaking, or otherwise unusable:Email support@drinkisbe.com within 7 days of delivery.Attach (a) a photo of the damage, (b) your order number, and (c) the best‑by date on the can.Once verified, we will replace the damaged units or issue a full refund (your choice) within 3 business days.
Quality Issues:
If you experience an off‑taste, flat carbonation, or other quality concern, please contact us. We may request the lot code for QA tracking and will make it right.
6. Lost or Stolen PackagesIn‑Transit Loss: If tracking has not updated for 7 consecutive days, email us and we will file a carrier claim and reship or refund.Marked Delivered but Missing: Check with neighbors and your local carrier first. If still missing after 48 hrs, contact us—one courtesy replacement per customer address.
7. Incorrect orUndeliverable AddressPackages returned due to incorrect or incomplete addresses will be refunded minus original shipping. If you’d like us to reship, standard rates apply.
8. Subscription Shipments (if applicable)Skip/Pause: Manage in your account portal or email us 72 hrs before the next bill date.
Refunds: Once a subscription order processes, it follows the final‑sale policy above.
Contact Us:
Immortalis, LLC
Attn: Customer Experience
512 Rose Avenue, Suite 218
Venice, CA 90291 USA
Email: support@drinkisbe.com
Phone: **(253) 495-4686 **(Mon–Fri 9 a.m.–5 p.m. PT)
Last updated: [April 30, 2025]